Terms of service

  Shipping policy
Shipping regions
Petxlu.com ships to the contiguous United States . We do not ship to Alaska, Hawaii, or US overseas territories.

Shipping Times
Most US Petlibro deliveries arrive within 7–15 business days from the date of purchase.
During holidays, Black Friday, Cyber Monday, and other peak periods, please allow an additional 3 days.
For preorders, check the product page for the estimated shipping date.
 
Shipping Fee
Standard shipping for the contiguous United States： Free 
 
FAQ

Q: What if I entered an incorrect address?
Orders enter our automated fulfillment process immediately. If you notice an error, contact our customer support team promptly. They'll check the order status and attempt to intercept the shipment. If a tracking number has already been issued, we recommend contacting the carrier directly to request an address correction. Note that the customer is responsible for any additional fees that may be incurred.

Q: What should I do if my package is lost or damaged during shipping?
Lost packages: First confirm the status with the shipping provider, then contact Petxlu Customer Support. After verification, we’ll file a claim with the provider and arrange for a replacement or refund.
Damaged packages: Contact us directly with photos of the damage and a copy of the shipping bill. We’ll file a claim with the provider and arrange for a replacement or refund.

Q: Will my order be shipped in multiple packages?
Possibly. If items in your order are stored in different warehouses, they will ship separately in multiple packages.

Q: How can I track my shipment?
Visit the Track Order Page and enter your order number or tracking number to view updates. If shipping details aren’t available within 2 business days of receiving your tracking number, it may be due to system delays (common for shipments before weekends or holidays). If information is still unavailable after 3 business days, please contact Petxlu Customer Support.

Q: How will I receive my tracking number? What if I can’t find it?
Once your order ships, you will receive a Tracking Number via email or text message. If you haven’t received it within 5 business days (excluding pre-orders), please contact Petxlu Customer Support.

Q: My item has been in transit for a long time. What should I do?
If your item has been in transit for an extended period, try contacting the shipping provider directly to check the status of the shipment. If the shipping provider can't resolve the issue, reach out to Petxlu Customer Support for help.